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The Information and Communication Unit (ICTU) was established in 2022 following the restructuring of Mzumbe University's organizational structure. It assumed all duties and functions previously managed by the Directorate of Information and Communication Technology (DICT), which had been in place since 2002 when the Institute of Development Management transitioned into Mzumbe University (MU). Currently, ICTU operates offices across all three University campuses in Morogoro, Mbeya and Dar es Salaam. It is staffed with qualified personnel and equipped with the resources necessary to integrate ICT services to support the university's core functions and activities.
The ICTU manages all ICT-related investments and operations at the University. Its primary role is to ensure that the University employs the right technologies in both quantity and quality, at the appropriate time. It also guarantees that all core business processes of the University are supported by ICT services readily available to stakeholders within and beyond the University, with minimal downtime. Specifically, ICTU provides a wide range of ICT services for academic and administrative functions including academic records management, admissions, enrollment, accommodation, field placement and research supervision, online learning management, research and publications management, as well as library information management systems. Projections indicate that by June 2026, more than 86% of the University services will be delivered digitally.
To provide innovative, high-quality, and sustainable ICT solutions and services that align with the University's goals in learning, teaching, research, consultancy, and management.
To provide the University with broad access to and effective utilization of ICT services and technologies, thereby enhancing Mzumbe University's position as a centre of academic excellence and contributing to sustainable societal development through the use of ICTs.
To ensure that the University has the right technology at the appropriate time and with the right quantity and quality of the same.
To ensure that the ICT services are readily available to users in the University and beyond, and to minimize downtimes.
ISM is responsible for ensuring that the University has quality and modern ICT infrastructure and services that are readily available and accessible to support core University functions such as teaching, research, consultancy and outreach. The department also ensures that ICT technologies and services are deployed and maintained in compliance with policies, standards, and best practices for security and sustainability. Specifically, ISM is responsible for:
1. Managing and administering all University systems and platforms used to deliver services to stakeholders within and outside the University.
2. Managing and administering the network (LAN), Intranet and Internet infrastructure, and services.
3. Monitoring the utilization of ICT resources, including hardware, software, network, and Systems.
4. Ensuring the quality and efficient use of services by enhancing the capacity of users of the University platforms and services.
5. Organizing, developing, and administering the implementation and application of ICT-related policies, strategies and guidelines as issued by relevant authorities.
6. Conducting income-generating, outreach and community engagement activities as per University guidelines and procedures.
The primary role of the SDA is to automate all core business processes and services to enhance service delivery and reduce costs. Also, the department ensures that the University maintains the appropriate number of software and platform licenses and that the use of any software or platforms complies with national and international standards and copyrights.
Specifically, SDA is entrusted to:
To carry out income-generating, outreach and community engagement activities as per University guidelines and procedures.
The overall responsibility of the MUS is to ensure the University have the right quality of functional ICT equipment and services for carrying out its strategic mandates. It is responsible for providing necessary supports to users throughout to minimize downtimes and increase productivity. Specifically, the department is responsible for carrying out the following tasks:
Director, Information Communication Unit
ISIKE BLOCK , P.O Box 1, Mzumbe.
Mzumbe University
+255 (0) 23 260 43801/3/4 dict@mu.ac.tz
Mon – Fri 07:30A.M. – 3:30P.M.
E-mail: support@mu.ac.tz || ictu@mu.ac.tz
